Returns & Exchanges

At MINISFORUM EU, we offer a 7-day window for returns and a 30-day window for exchanges on all high-performance electronics to ensure you are completely satisfied with your purchase. Our dedicated support team is available to assist you with technical troubleshooting or processing your return request efficiently.

Return Process

• 1.
  Contact Support

  Email our customer service team within the eligible return period with your order number and a detailed reason for the return to receive an RMA authorization.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure the product arrives in its original condition.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package to our designated EU service center for inspection.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, we will process your refund or exchange within 5-7 business days to your original payment method.